PensionPoint FAQs
Your questions answered
PensionPoint is a new online portal, introduced in 2022. Once you have registered your details, it will allow you to view, update and download personal information about your workplace pension.
When you log in to PensionPoint, you will be able to view your latest pension details, calculate your benefits and update any personal information relating to your pension. Plus, you will be able to download any important letters and documents.
We are planning to transfer members over to PensionPoint at different times throughout 2022. As soon as we know your transfer date, we will drop you an email to let you know how to log in and what you need to do. Until then, there’s nothing further you need to do.
Yes, as it’s a new site, you will need to register your details the first time you log in. But it only takes a couple of minutes.
Once you have registered your details, you can log in as often as you like in two easy steps.
Step 1 – Enter your email address and password.
Step 2 – Enter your one time code, which will be sent to your email address every time you log in.
Please be aware, you have two hours to use your code before it expires, so make sure you have access to your emails while you’re logging in.
For more information, watch our video about how to register to use PensionPoint below.
No, your pension benefits will remain exactly the same.
Yes, your annual benefit statement will be available to view on PensionPoint each year.
If you have previously received your P60s via My Pension Online, any future P60s will be available on PensionPoint in the same way.
If you have previously received your P60s from your pension fund (Brent, Ealing, Newham and Havering members), you will need to request these documents directly from your pension fund.
Yes, the security of your personal information remains our top priority. Your account details will remain perfectly safe – before, during and after the switch to PensionPoint.
Logging in to PensionPoint is easy. Just follow these simple steps:
- Go to the PensionPoint homepage, select Register, enter your personal details (name, address, National Insurance number etc) and click Submit.
- Choose a security question and answer (one you know you’ll remember), then choose your password and click Submit.
- You’ll receive an email with a one-time six-digit authentication code. Tick the box to confirm you’ve received the code, enter it into the box and click Submit.
- Click the Done button and you’ll be automatically logged in to your PensionPoint account.
- You’ll need to enter your email address and password every time you log in – along with a new six-digit authentication code, which will be sent directly to your email address each time you attempt to log in.
Please be aware, you have two hours to use your code before it expires, so make sure you have access to your emails while you’re logging in.
That’s it – you’re good to go!
Watch our video about how to register to use PensionPoint here:
PensionPoint – how to register
You have three attempts to log in to PensionPoint before your account is locked.
If you do find yourself locked out, please select the forgotten your password link on the Log in page.
Follow the on-screen instructions to reset your password and you should then be able to log in to the site as normal.
To reset your password, see Your PensionPoint password and the FAQ, How do I reset my password?
To update your address on PensionPoint follow these three steps:
- Log in to PensionPoint and go to My Dashboard.
- Select My personal information and choose the Update my home address option.
- Follow the on-screen instructions to enter your new address and press Submit.
That’s it… your address will be updated on your account.